Refund policy
Last updated: September 30, 2026
30-Day Returns
We want you to love your Liftvelle bra. If it isn't right for you, you can request a return within 30 days of delivery.
Eligibility
Because this is an intimate apparel item, returns are accepted for hygiene reasons only when the bra is:
- unworn (tried on over underwear only), unwashed and free of odors, makeup, deodorant or pet hair;
- in its original condition, with all parts included (removable pads and straps);
- returned in its original packaging.
Items that do not meet these conditions cannot be refunded and will be sent back to you.
How to start a return
Email us at info@dgc-brands.com with your order number and the reason for the return. Please do not send items back before contacting us — we will reply within 2 business days with the return address and instructions. Returns sent without prior approval cannot be accepted.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.
Wrong size? Exchanges
If you need a different size or color, contact us and we will help you with an exchange. The simplest way is to return the original item and place a new order for the size you need.
Damaged, defective or wrong items
If your order arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund at no extra cost to you.
Refunds
Once your return is received and inspected, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges (if any) are not refundable.
Late or missing refunds
If you haven't received your refund after 10 business days, first check with your bank or card issuer, then contact us at info@dgc-brands.com.
Sale items
Items purchased with a bundle discount (Buy 2 / Buy 3) can be returned under the same conditions. If you return part of a bundle, the refund will be the amount actually paid for the returned item(s).
Your legal rights
Nothing in this policy affects any rights you have under the consumer protection laws that apply to you.